Orders and delivery
How do I know my order was successful?
A confirmation is sent to the email address used at checkout after payment is completed. Check your spam folder and confirm that the email address on the order is correct. If you still cannot find it, contact us with your name and payment reference.
Can I change or cancel my order?
Contact us immediately. We will help if the order has not entered packing, but changes and cancellations cannot be guaranteed after processing has begun.
How can I track my delivery?
We will send tracking information after dispatch where tracking is available. Registered customers can also view their order history in My Account.
Will the courier know what I ordered?
No product details are printed on the outer parcel or courier label. The courier receives only the information needed to complete delivery.
Products and privacy
Is the packaging discreet?
Yes. Orders are shipped in plain outer packaging without product names, suggestive wording or images. Read our Discreet Packaging page for more detail.
How do I choose the right product?
Read the product description, dimensions, materials and care guidance on the product page. If you would like private help choosing, contact our team before placing your order.
How should intimate products be cleaned?
Always follow the manufacturer’s instructions supplied with the product. Use only cleaners that are compatible with the product material, and allow the item to dry fully before storage.
Are batteries included?
The product page will state what is supplied in the box. If batteries or a charging cable are included, this will normally be listed in the product details.
Returns, accounts and subscriptions
Can I return an intimate product?
Change-of-mind returns can only be considered when eligible items are unused and unopened with their hygiene seals intact. Faulty or incorrectly supplied products are handled separately. Please read our Returns page and contact us before sending anything back.
Do I need an account to place an order?
You may be able to check out as a guest, but an account makes it easier to view orders, save a wishlist and manage subscriptions.
Where can I manage my subscription?
Sign in and open Subscriptions in My Account. From there you can review subscription details and available management options.
How do I contact Sweet Desire?
Use our Contact Us form and include your order number if your question relates to an existing purchase.