Let us make it right.
If your order is damaged, faulty, incorrect or simply not what you expected, contact us before sending anything back. Our team will confirm whether the item is eligible and provide the correct return instructions.
Contact us
Send your order number, the item name and the reason for your return.
Receive instructions
We will review the request and explain the next step, including where the parcel should be sent.
Return securely
Pack the approved item safely and include everything supplied with it.
Return eligibility
For hygiene and safety, intimate products, adult toys and other sealed personal-use items can only be considered for a change-of-mind return when unused, unopened and with the hygiene seal and original packaging fully intact.
An eligible item should be
- Unused, unworn and in its original condition
- In the original packaging with seals intact
- Complete with accessories, manuals and gifts
- Accompanied by proof of purchase
We cannot accept
- Opened intimate or personal-use products for change-of-mind returns
- Items damaged through misuse or improper care
- Products missing parts or original packaging
- Items specifically marked as non-returnable, unless faulty
Faulty, damaged or incorrect items
Please photograph the parcel and product and contact us promptly. Do not dispose of the item or its packaging until our team has reviewed the issue. When a return is approved as faulty, damaged in transit or incorrectly supplied, we will explain the available remedy and collection or return arrangements.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and assessed. Your bank or payment provider may need additional time to reflect the funds. Original delivery charges and return costs are handled according to the reason for the return and your applicable consumer rights.
Nothing on this page limits any rights you may have under applicable consumer law.